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Help Center

As part of our ongoing commitment to excellent customer services, we’ve compiled a list of frequently asked questions with their accompanying answers. If you’re looking for additional information - get in touch today.

Chocolate Bark

What is your return policy?

As a part of our Customer Service commitment, LIBARIUS wants you to be as satisfied with our products as possible. If for any reason you're unhappy, we encourage you to contact us at anytime. 

We're very sorry, but perishable food products cannot be returned. All items from our online store are sold on a non-returnable basis unless defective. Please check that all items received are what you have ordered. If you have received an INCORRECT item DO NOT OPEN IT. We will not accept any returns of provide refunds on items that have been opened, tampered with or not in their original condition. 

Refunds (if applicable)

No refund given, exchange offered or correspondence will be entered for:

- change of mind

- Incorrect orders made by the recipient

Due to the wide range of personal taste preference and food likes/dislikes, we unfortunately do not offer refunds or replacements for products that are "not quite to your liking"

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment within five days.

Round Chocolate Truffles

Do you offer gift cards?

Yes! You can purchase them online or in store. The minimum amount is $25.

Hazelnut Chocolate

What are the payment options?

We accept cash, debit/credit cards along with tap-to-pay.

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